What You Didn’t Know About Careem’s “Captain Care” - Android

The Careem app for ride-hailing has become an integral part of millions of customers’ lives. What we fail to acknowledge… Read More

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The Careem app for ride-hailing has become an integral part of millions of customers’ lives. What we fail to acknowledge often is that it has had a huge impact on the lives and incomes of thousands of drivers, or “Captains’ as Careem calls them. So we made a list of 10 things Careem does for its Captains that you might not know about.

1. In-ride Insurance for Captains

In-ride insurance provides additional cover, over the Captain’s own vehicle insurance policy and acts as a significant safety and security measure for the Captains and their families.

2. Convenient Payment Solutions

All Captains are paid their due balances on a half-weekly basis for both cash and credit transactions to ensure that Captains can keep up with the regular cost of maintaining their vehicles . Rest assured, everytime your credit card is charged on the Careem app the Captain receives his share within 3-4 days.

3. Bonuses and Guarantees for Captains

The the best performing Captains, are given quality bonuses, in addition to weekly bonuses and guarantees.

4. Raffles and Events for Captains

Careem doesn’t forget its Captains on festivities like Ramadan or Eid. Weekly raffles give them the opportunity to win bikes, televisions, air-conditioners, Umrah Tickets and other prizes. Captain events like dinners, iftars and chai sessions are also held to boost morale and understand Captain concerns.

5. Product features helping Captain earnings

The Careem app for Captains allows them to book the next ride as they are ending their current one in order to make sure that they don’t miss out on any earning opportunity. It also lets them take two rides in a day in the direction of their preference, so they can even earn money on the way home.

6. Safety features for Captains

From insurance to assistance, you’re always taken care of! Access to Careem’s Care representatives is available 24/7 for Captains. They even have an alert button in their app which connects them directly to Careem representatives in case they feel unsafe or are in an emergency.

7. Extensive Opportunity Centre (OCs) network for Captain support

Careem operates 30+ franchises OC across Pakistan, which not only act as the primary location for all individuals to register as Careem Captains but is also the one-stop support center for all the Careem Captains queries or concerns.

8. Partnerships and Initiatives for Captains

The benefits of becoming a Careem Captain expand beyond the monetary incentives. Careem has partnered with companies across the country from providers of Car Servicing to Retailers for discounts as well as banks to develop easy Car Loan programs exclusively for Careem Captains.

9. Education Programs for Captain’s children

Having partnered with multiple education institutes, Careem has provided affordable education opportunities to its Captains families at the top education institutes across Pakistan.

10. Equal Employment Opportunities for Female Captains

Careem launched a safe and secure employment program for Female Captains in 2016, taking a step towards equality and diversity by empowering women of all types in Pakistan.

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