KP Police Introduces Automated Police Complaints Redressal System - Android

The Khyber Pakhtunkhwa Police has introduced an automated Police Complaints Redressal System (PCRS) in Peshawar that will provide speedy justice… Read More

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The Khyber Pakhtunkhwa Police has introduced an automated Police Complaints Redressal System (PCRS) in Peshawar that will provide speedy justice to all the citizens, and particularly the vulnerable groups of the province, including merged districts.

The Inspector-General of Khyber Pakhtunkhwa Police, Dr. Sanaullah Abbasi, inaugurated the new system that is aimed at providing justice to people at the comfort of their homes.

“After lengthy internal deliberations, we initiated this project to reach out to vulnerable groups, especially women, girls, youth, and minorities”, he said.

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The Country Director of the United States Institute of Peace (USIP) for Pakistan, Dr. Adnan Rafiq, was also present during the inauguration ceremony and said,

There is an imminent need to bridge the trust deficit that exists between the public and the police and digitization of the PCRS is a step in right direction to improve the overall situation of trust deficit, provision of swift justice to the vulnerable population and molding policing approach as more citizen-centric.

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KP’s citizens will be able to reach out to the police through the PCRS on social media apps including platforms like WhatsApp, Facebook, Twitter, or using a mobile app for the registration and tracking of complaints through a single SMS shortcode for the public (8855), a toll-free helpline for the public (0800-004000), automated email integration, and via monitoring app for the IG, RPO and DPO offices.

All these ways will facilitate the public and help the police ensure transparency in the process.

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